Respond to a Request on Hold

If your request has been placed on hold by a designer, they are in need of more information from you.  You (and whomever was selected to receive notifications on the project) will receive an e-mail notification when a request is placed on hold.  That e-mail will contain a link directly back to the request that is needing a response. 

Note:  If clicking the link in the e-mail it does not take you directly to the request and sends you back to a main page of the Play Portal, refresh the page and click the link again in the e-mail.  Often times, the site will time-out and will require a refresh to link properly.

Alternatively, visit your "Requests" tab and click on the "Hold" status to filter by all requests that are currently placed on hold.

Clicking "Hold" filters all requests that are currently in the "Hold" status as seen below.

To respond to a hold status from your requests tab, do the following:

1. On the request that you need to respond to, click "View"
   
   
   
2. At the top of the request, the hold notes will indicate what the designer is asking for.  This will also be visible on the bottom of the request in the request history.  Click on "Complete Hold Request" to respond to the hold.  
   
   
   
3. In the "Complete Hold Request" pop-up box, you can enter notes and attach files that the designer needs to continue working on your request.
   
4. Once you click "Submit" in the box, the request will be put back into the "In Progress" status for the designer.  They will resume work on it at their earliest convenience.
   
   
5. The process continues for communication with the designer and representative until the request is marked complete.

A complete history of the request can be seen at the bottom so notes are not lost and anyone that has access can look back on them in the future to determine what transpired with the request.